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City Administration of a Major City
Service Optimization in Public Sector
By implementing an AI-powered service system, a major city reduced waiting times by 70% and significantly increased citizen satisfaction.
Key Results
70% shorter waiting times
45% higher citizen satisfaction
30% cost savings
Service Optimization in Public Sector
Initial Situation
A city administration was looking for ways to improve its citizen services and reduce waiting times. Manual processes led to delays and dissatisfaction.
Solution
Implementation of an AI-powered service system with:
- Automatic request processing
- Intelligent appointment scheduling
- Document automation
- Chatbot support
Results
The optimization led to:
- 70% shorter waiting times
- 45% higher citizen satisfaction
- 30% cost savings
- More efficient administration
Conclusion
The AI-powered service optimization enabled a significant improvement in citizen services while reducing costs.
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